We want to give you the best possible service. However, if at any point you become unhappy or concerned with Starke Family Law’s service please inform us immediately so that we can do our best to resolve the problem.
In the first instance, you should please contact the fee earner with responsibility for your matter.
If your issue is not satisfactorily resolved by the fee earner with responsibility, you should set out your complaint to this firm’s Senior Partner, Andrew Delo, by email to andrew@starkefamilylaw.co.uk or by post to 2 Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ. Andrew Delo will provide a written response within eight weeks of receipt.
What to do if we cannot resolve your complaint
If your complaint has not been satisfactorily resolved within eight weeks of your making the complaint, you may be able to complain to the Legal Ombudsman.
The Legal Ombudsman may be contacted as follows:
Legal Ombudsman
PO Box 6167
Slough, SL1 0EH
E: enquiries@legalombudsman.org.uk
T: 0300 555 0333
W: www.legalombudsman.org.uk
Normally you are required to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from this firm about your complaint. The complaint must be brought to the Legal Ombudsman not later than one year from the date:
- Of the act or omission being complained about; or
- When you should have realised that there was cause for complaint.
The Legal Ombudsman may exercise discretion to extend the one year time limit if, on the evidence, it is fair and reasonable to do so.
What to do if you are unhappy with our professional conduct
Complaints relating to professional conduct should be made to the Solicitors Regulation Authority, and you may access their details here: www.sra.org.uk
According to the SRA, they can take action when solicitors:
- tell lies
- steal from clients
- shut down without telling clients
- break SRA rules
- otherwise fail to meet required standards